Privacy Policy

Your privacy is important to PLC Multipoint. To better protect your privacy we provide this notice explaining our information practices.

This Policy explains when we collect personal information about people who use our Software Products, what type of information is collected, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally. By using our Software Products, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to customerservice@plcmultipoint.com or you can call PLC Multipoint at 425-353-7552.

When do we collect information from you?

We obtain information about you when you use our Software Products, for example, when you fill out one of the registration forms during download.

What type of information is collected from you?

The personal information we collect may include your name, address, email address, IP address and phone number.

Other types of information we may collect via third parties:

Analytics: 

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

IP Address: 

Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be logged automatically in our server log files whenever you access the Services, along with the time of the visit and the pages visited. Collecting IP addresses is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.

Using pixel tags and similar technologies:  

Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users (including email recipients), measure the success of our marketing campaigns and compile statistics about use of the Services and response rates.

How is your information used?

We may use your information to:

  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you;
  • activities, promotions of our associated services.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Your information is not used for any other purpose and is not shared with outside parties.

We will not sell or rent your information to third parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Security precautions in place to protect the loss, misuse or alteration of your information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, PLC Multipoint has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All pages are encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of the Software Product, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make any material changes we will notify you by a notice on our site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

This Policy was last updated on April 6, 2020.

This privacy policy is adapted from the Better Business Bureau.